Our Team

Meet the Pros

With 160+ certifications and 300 years of combined experience, our talented, passionate people make Prolocity possible. We’ve weaved together a beautiful tapestry of top talent. As a team we are unstoppable with each member a creative force to be reckoned with. Our people are awesome. Get to know the team!

Adam Spotts

Adam has held a variety of roles in the Information Technology space for the past 18 years with 5 years of experience working with Salesforce. At Prolocity, Adam works with clients to design engaging Salesforce experiences.

Expertise
He has years of experience in development, system administration, and managing a variety of IT disciplines such as Support Operations and Project Management. Today, Adam holds 11 Salesforce Certifications including both Application and System Architect certifications.

Passions
Adam’s drive is to help organizations take a holistic view of their operations and illustrate how Salesforce can streamline and automate their way to success.

Fun Fact
You can find Adam once a year traveling to Florida to treat his two daughters to experience some Disney Magic!

Adam Spotts

Adam has held a variety of roles in the Information Technology space for the past...

Alex Carroll

Alex been deeply ingrained in the Salesforce world for over 10 years. He came to the Prolocity team as a Business Analyst to drive solutions for Salesforce implementations.

Expertise
He is a Salesforce fanatic — Alex currently holds 10 Salesforce Certifications including Sales Cloud, Nonprofit Cloud, Administrator, Advanced Administrator, Service Cloud, Platform App Builder, Field Service Lightning Consultant, Pardot Specialist, Pardot Consultant, and Education Cloud. Alex has completed more Nonprofit Cloud and Sales Cloud projects than he can count!

Passions
Alex is driven to help nonprofits achieve their goals and is particularly passionate about animal welfare organizations.

Fun Fact
Alex enjoys watching cooking shows, especially Top Chef. He is no stranger to the kitchen — in fact, his gourmet creations often elicit a salivatory response from his followers on social media!

Alex Carroll

Alex been deeply ingrained in the Salesforce world for over 10 years. He came to...

Alicia Yuenger

Alicia is a seasoned IT professional with 20 years of experience managing software implementations. She is passionate about understanding new and better ways to deliver valuable solutions that allow the customer to grow and expand their business.  

Expertise
As a certified ScrumMaster and SAFe Program Consultant, she brings a wealth of project management and business analysis experience. Alicia is also a certified Salesforce Administrator and Sales Cloud Consultant.

Passions
Alicia has a passion for efficiency, process improvement, and partnering with people anywhere and everywhere to help elevate and assist them in achieving their goals.

Fun Fact
She enjoys spending time with her family and can often be found supporting her kids at the hockey rink or baseball field!

Alicia Yuenger

Alicia is a seasoned IT professional with 20 years of experience managing software implementations. She...

Brian Meimann

Brian has been a part of the sales and customer service leadership community for over 10 years. As a member of Prolocity’s nonprofit business development team, he is responsible for supporting organizations throughout their Salesforce technology journey.

Expertise
Brian is an expert in relationship building, listening, and problem-solving. He strives to thoroughly understand every organization’s needs and his compassion for nonprofit is apparent in every interaction. He has a deep understanding of nonprofit organizations and how Salesforce can be best leveraged to accelerate an organization’s mission.

Passions
Brian’s passion lies in helping others and supporting organizations to achieve their missions. He enjoys the role that he plays and is committed to driving a positive impact in the community. He feels incredibly fortunate to work with people every day that are saving the world.

Fun Fact
Brian is a diehard Cincinnati Reds baseball fan. This became incredibly apparent two years ago when he and his wife announced their firstborn daughter’s name: Larkin. Barry Larkin even signed her “first Reds game” certificate!

Brian Meimann

Brian has been a part of the sales and customer service leadership community for over...

Casey Child

Casey is a recent graduate of Western Kentucky University where he studied economics, entrepreneurship, and creative writing. As a member of the Sales Team at Prolocity, Casey is driven to help clients undergo a digital transformation.

Expertise
Casey is an excellent communicator. His strong analytical and writing skills give him a unique ability to understand and simplify complex information and present it in an understandable manner.

Passions
He is passionate about entrepreneurship, building relationships, and working with organizations to establish a long term vision of success.

Fun Fact
Outside of work, Casey is active in the arts. In fact, he is an awarded actor and published writer!

Casey Child

Casey is a recent graduate of Western Kentucky University where he studied economics, entrepreneurship, and...

Casey Miozzi

Casey has always been passionate about technology, from troubleshooting network issues as a child to building his own computer in high school. His interest in communicating complicated tech terms into everyday language is what propelled him into the Business Analyst role. After spending a year working for a Salesforce Consulting firm, he honed his analyst skills in Cincinnati before joining the Prolocity Team as a Business Analyst.

Expertise
Working as a Salesforce support analyst, Casey learned first hand the power of Salesforce’s Community Cloud, Service Cloud, and Nonprofit Success Packages. He is experienced in creating business process maps, writing user stories, and leading meetings with technical and business stakeholders.

Passions
Casey lives for seeing a client’s reaction when a complex problem is solved quickly and elegantly with Salesforce. He is passionate about utilizing cutting edge technology to turn organizations into powerhouses.  Aspiring to have a positive impact in the world, his understanding and expertise with the Salesforce platform has made this a reality.

Fun Fact
While not on the clock, Casey is either preparing for his bi-weekly Dungeons and Dragons session or kayaking on one of Cincinnati’s beautiful rivers!

Casey Miozzi

Casey has always been passionate about technology, from troubleshooting network issues as a child to...

Cyrus Apanius

As a recent University of Cincinnati graduate, Cyrus joined the Prolocity team in 2019 as a financial analyst. With a love for business analysis, he passionate about tracking and analyzing company data in a meaningful way.

Expertise
He is an excel spreadsheet guru. Developing forecasting models for predicting company metrics is at the forefront of Cyrus’ skill set. Cyrus is excited to continue gaining experience in the industry and get even more involved in everyday business functions.

Passions
Cyrus is passionate about developing tools to help his team exceed forecasting and revenue goals.

Fun Fact
He is a big foodie and likes searching out new places to get the most delicious bites to eat in Cincinnati!

Cyrus Apanius

As a recent University of Cincinnati graduate, Cyrus joined the Prolocity team in 2019 as...

Deja Newland

Deja started working with Salesforce as an accidental admin during her college internship and has never looked back! She has implemented Salesforce solutions for countless nonprofits across the country and ultimately assisted organizations in furthering their mission while helping their surrounding community. At Prolocity, Deja is looking forward to continuing these efforts as both a Project Manager and Business Analyst.

Expertise
Deja has used her experience as a solo admin to influence, implement, and ensure that solutions are well documented, metric-driven, and most importantly, be user-friendly!

Passions
Deja loves to help nonprofits scale their organizational processes with Salesforce while enabling them to continue to help the communities they serve.

Fun Fact
Deja loves to travel and even her motorcycle licenses! Though you may catch her zipping by on her preference of a Vespa or a Buddy scooter. She’s also a huge fan of baking, and ‘nice’ realty shows.

Deja Newland

Deja started working with Salesforce as an accidental admin during her college internship and has...

Diane Woods

After spending 10 years at a university as a Financial Aid Coordinator, Diane made a career change into recruiting in 2016. Recruiting comes naturally to Diane as she has a way of putting people at ease, making the recruiting and onboarding experience an easy one.

Expertise
Diane’s strong organizational skills and attention to detail have helped her excel as a recruiter. She partners closely with department leads to understand current and new roles in order to evaluate positions and make the right candidate recommendations. She strives to give personal attention, not only her candidates but her coworkers as well.

Passions
She is passionate about helping to grow Prolocity’s team into a strong and productive cohesive unit. She wants to hire not only the best of the best but also, people who will easily meld with the company’s culture and values.

Fun Fact
Diane grew up in a military family and has traveled extensively – living in places such as Virginia, Florida, California and New Zealand. She also spent 2 years in Canada before settling in the Northern Kentucky area permanently. Diane currently resides in Covington, Kentucky with her family where most of her free time is spent either on a soccer field or at high school track meets.

Diane Woods

After spending 10 years at a university as a Financial Aid Coordinator, Diane made a...

Elise Pottinger

Elise Pottinger

With 12+ years of Salesforce consulting experience, Elise brings a wealth of knowledge and expertise to the Prolocity team.

Expertise
Elise combines deep technical understanding of Salesforce with her sales background to give clients a unique perspective on real-world user adoption strategies. She spent many years focusing on Financial Services implementations and created a package of enhancements that helped clients launch quickly and successfully.

Passions
Elise loves solving problems and building processes that reduce busy work and help end-users experience the true power of Salesforce. She is passionate about continually growing her technical skillset as well as taking advantage of the unique strengths of each of her teammates to deliver implementation experiences that exceed client expectations.

Fun Fact
Elise is a terrible dancer, sings loudly and off-key, and has a wildly inappropriate sense of humor. These qualities do not stop her from dancing in the kitchen with her husband, singing Frozen with her kids, and telling stories that make her friends and family laugh. In her spare time, she likes to read, travel the world, and eat a lot of cookies.

Elise Pottinger

With 12+ years of Salesforce consulting experience, Elise brings a wealth of knowledge and expertise...

George Riechmann

Bringing over 20 years of experience, George is Prolocity’s lead solutions engineer. Uniting his deep technical skill with sales prowess, he guides clients to an optimal solution every time.

Expertise
George’s analytical mind and love of Salesforce makes him well suited for diving into any project. With 6 Salesforce certifications, George is keenly focused on the customer and end-user experience.

Passions
His ultimate goal is to become a Certified Mobile Solutions Architecture Designer.

Fun Fact
When George isn’t finding a simpler way of doing things, he’s usually playing chauffeur to two boys or enjoying the outdoors!

George Riechmann

Bringing over 20 years of experience, George is Prolocity’s lead solutions engineer. Uniting his deep...

Gina Lasita

Gina previously worked with Prolocity 10 years ago as the first consultant ever hired. It was Gina’s first exposure to Salesforce and she jumped right in to figure out on the job. She took a career turn after 5 years to pursue being a Salesforce Administrator. She worked as a Senior Admin for almost 5 years until the pull to get back into the consulting world was too much to ignore. She is happily back with Prolocity again in a Solution Engineer role that is letting her stretch and learn new skills.

Expertise
Gina specializes in creating relationships with clients that facilitate an easy working relationship. Her past experiences in customer service have helped develop crucial people skills that come in handy in the field of technology.

Passions
She is passionate about solving problems and helping companies be more efficient. Learning new things and passing that on to others brings Gina immense joy. She is constantly seeking ways to push herself out of her comfort zone to grow and expand her abilities.

Fun Fact
Gina recently discovered a new love for bourbon/whiskey and is on a mission to find her all-time favorite. For now, coffee whiskey is currently in the lead…

Gina Lasita

Gina previously worked with Prolocity 10 years ago as the first consultant ever hired. It...

Greg Hart

Greg has over 25 years of IT and consulting experience in design, development, implementation, and integration across many different industries. His experience will allow him to be a great contributor to the Prolocity team as a Senior Salesforce Consultant.

Expertise
Greg’s technical background across numerous technologies including servers, databases, enterprise applications, and Salesforce makes him a tremendous resource for any team. He holds numerous Salesforce certifications including Administration, Platform App Builder, Sales Cloud, and Community Cloud.

Passions
Greg loves solving problems and enjoys being involved with the client from pre-sales to implementation. This allows him to fully understand the client’s needs and propose solutions to meet those needs.

Fun Fact

Greg enjoys playing golf, attempting to play guitar, navigating Salesforce Trailhead, and supporting the Chicago Bears!

Greg Hart

Greg has over 25 years of IT and consulting experience in design, development, implementation, and...

Gretchen Allnutt

Gretchen brings over 20 years of experience to the Prolocity team. She is an excellent communicator, both verbally and through design, where her personal attention fosters dedicated business-relationships.

Expertise
Gretchen is a Certified Salesforce.com Administrator as well as a Certified Pardot Specialist and Consultant who has over 18 years of Senior Project Management experience, primarily in Finance Marketing, and over 20 years as a Marketing and Design professional.

Passions
She is passionate about working with nonprofit organizations to increase their impact and further their mission. Gretchen is also a Board Member of Local Theatre.

Fun Fact
Gretchen has a production design degree for TV, Theatre, and Film (she even worked for the Oprah Show!)

Gretchen Allnutt

Gretchen brings over 20 years of experience to the Prolocity team. She is an excellent...

Jay Holt

Jay has 8+ years of experience in and around the Salesforce ecosystem.  Starting as a user himself he moved on to become an Admin, Developer, and now a Consultant.

Expertise
Jay is often referred to as a Jack of all trades and holds 3 Salesforce Certifications including Platform App Builder, Platform Developer, and Certified Administrator. Having experience that spans the entire Salesforce ecosystem including administration, development, UI/UX, web development and design, automation, and integration. Utilizing third-party applications along the way, he is skilled within Sales Cloud, Service Cloud, Experience Cloud. Marketing Cloud and Pardot.

Passions
You can’t help but notice that Jay is driven by helping people solve problems, improve processes and see ideas come to life. Bestowing empowerment through educating customers brings him immense joy.

Fun Fact
Remote work is made possible by Salesforce. Jay’s wife is a travel nurse and together they have been traveling the US and living in different cities for 3 months at a time based on the needs of her job. The adventure awaits for where they may end up next but for Jay, Prolocity is “home.”

Jay Holt

Jay has 8+ years of experience in and around the Salesforce ecosystem.  Starting as a...

Jeremy Donelan

Jeremy has been working with nonprofits for over 8 years and began his journey with Salesforce by adding the role of system administrator to his position at an education nonprofit. He transitioned to Prolocity as a way to bring a big impact to many organizations, and he is Prolocity’s nonprofit practice leader.

Expertise
He has helped a diverse range of nonprofits leverage technology to add efficiency and began measuring impact in ways that were not possible with old systems. His specialties include development/fundraising, volunteer management, Salesforce Communities, and custom program management.

Passions
Jeremy is passionate about collaborating with teams to solve complex problems. He loves partnering with nonprofits to understand their needs and mission, and implementing technology that helps them achieve their organizational goals.

Fun Fact
Outside of work, Jeremy enjoys live music, yoga, and exploring the city with his wife and two kids.

Jeremy Donelan

Jeremy has been working with nonprofits for over 8 years and began his journey with...

Jill Kohrs

Jill is putting her passion for problem-solving, strategic planning, and delighting customers into play with top-notch service as Prolocity’s Director People First and Culture

Expertise
She has gained experience by working within her own small business, as a consultant, and through managing large corporate projects. At Prolocity for the past 5 years, she has become an expert in internal process planning and strategy to ensure partners and clients have a high level of satisfaction.

Passions
Jill is driven to enable both work-life and client/partner satisfaction.  She is passionate about supporting internal and external operations with a 360-degree view of the business.

Fun Fact
When she isn’t solving and managing the world’s problems, she enjoys spending time with her family (including her 3 pups), traveling/backpacking, and gourmet cooking. Someday Jill hopes to be on Top Chef Amateurs

Jill Kohrs

Jill is putting her passion for problem-solving, strategic planning, and delighting customers into play with...

John McKenzie

As Prolocity’s CEO and Founder, John brings more than 30 years of experience as a business, technology, and sales leader.  He is passionate about helping clients achieve digital transformation and leverage technology to gain a competitive advantage.

Expertise
Prior to launching Prolocity in 2010, John served as the head of sales and marketing for a large, Cincinnati-based technology services firm. Under his sales leadership, the company experienced outstanding revenue and profitability growth, with peak single year revenues exceeding $926M. John is driven to help clients achieve their most challenging goals and has led some of the most respected brands and organizations grow beyond their wildest dreams. 

Passions
John is committed to putting people first. His unique leadership style aligns individual, company, and client goals leading to the best possible outcome every time. He is driven to deliver solutions that allow people to work more effectively, leading to more impactful work personally, organizationally, and into the communities we serve. 

Fun Fact
Outside of the office, John enjoys spending time with family, playing guitar, and creating ceramic art. In fact, you can spot his inventive pieces at gallery shows throughout Cincinnati!

John McKenzie

As Prolocity’s CEO and Founder, John brings more than 30 years of experience as a...

Josie England

Josie has been with Prolocity’s Business Development Team since 2019. Josie comes from the manufacturing industry where she held Training and Marketing Leader roles engaging and training clients on product functionality, uses, and advantages.

Expertise
She is a self-proclaimed expert in taking a consultative approach with each client engagement. Specializing in the nonprofit space, she prides herself in building long-lasting engagements with clients and consistently uses an upfront, transparent approach to every conversation. She is relationship-focused and enjoys regularly engaging with clients all over the world.

Passions
Josie is most passionate about working with clients who are truly in need of an expert to help guide the way. She enjoys being the go-to person for her clients and continuing those relationships long after the initial engagement is complete.

Fun Fact
Josie is an empty-nester so she and her husband enjoy traveling whenever possible, often selecting their next trip by closing their eyes and pointing to a map!

Josie England

Josie has been with Prolocity’s Business Development Team since 2019. Josie comes from the manufacturing...

Kim Scharstein

Kim brings 30 years of experience to Prolocity as our Director of Operations. She has vast experience in leadership development, project management, business analytics, and nearly a decade of Salesforce consulting.

Expertise
The foundational intention of Kim’s work is to provide outstanding quality to clients. She knows firsthand that the combination of maintaining high functioning team members with lasting internal processes is the groundwork for any organization running successfully. Kim understands this because she has been doing it for decades.

Passions
With a background like Kim’s, it is without question that she is passionate about building a corporate culture that supports internal growth and the ultimate success of employees. No matter the circumstance, if she doesn’t have the solution, she will find and implement it.

Fun Fact
Do you know your life’s speedometer? Kim does. She estimates she has driven 2 million miles with her 4 kids because they are the greatest joy of her life. They keep her busy with hobbies ranging from robotics team to horseback riding to lacrosse to the academic team to mock trial to basketball.

Kim Scharstein

Kim brings 30 years of experience to Prolocity as our Director of Operations. She has...

Marci Noonan

Marci Noonan

Marci has been a consultant in the Salesforce ecosystem for over 6 years and is thrilled to bring her experience to the Prolocity team.

Expertise
Marci’s expertise is focused on Experience Cloud within Salesforce alongside extensive work with Sales Cloud and Service Cloud.

Passions
Marci is passionate about solving problems and delivering the highest quality work while having fun and learning things along the way.

Fun Fact
Sometimes a house can feel like a small zoo. At Marci’s Zoo, she has her husband, two daughters, two dogs, one cat. When she can escape for some “me time,” she loves going to a CrossFit class, for a run, or doing yoga, and for a date night, a local brewery with her husband.

Marci Noonan

Marci has been a consultant in the Salesforce ecosystem for over 6 years and is...

Maria Kelley

Maria has nearly 8 years of experience in the Salesforce consulting world. She has a passion for marketing and helping clients use Salesforce and Pardot to grow and achieve their missions.

Expertise
Maria has 6 certifications, including Salesforce Administrator, App Builder, Community Cloud Consultant, Sales Cloud Consultant, Pardot Specialist, and Pardot Consultant. She has implemented Pardot and Salesforce for many clients, including many non-profit and financial services organizations.

Passions
Maria loves working with her clients to unlock all of the potential opportunities that Salesforce and Pardot make possible.

Fun Fact
Outside of work, Maria enjoys spending time with her husband and five children (and of course her dog, Georgia).

Maria Kelley

Maria has nearly 8 years of experience in the Salesforce consulting world. She has a...

Marlien Rendon

Marlien Rendon has 20+ years of experience in Health & Life Sciences. Leading Prolocity’s HLS initiatives, she enjoys solving complex issues in health care so that health care professionals can care for patients better!

Expertise
Marlien provides both advisory and consulting with creative and effective solutions. Her experiences span not only with Providers & Payers, but with  Medical Devices, Pharmacy, PBM, Life Sciences, and Speciality Care such as Oncology. Providing solutions for complex digital transformations is Marlien’s forte.

Passions
She is passionate about discovering how to care for patients more effectively.

Fun Fact
Marlien is of Chinese descent, was born in Vietnam, and raised in Texas. Spanish is her 2nd language, and she can whip up some show-stopping Tex-Mex food! Her knack for organizing and being close to her children and their involvement in baseball is very important to Marliene! 

Marlien Rendon

Marlien Rendon has 20+ years of experience in Health & Life Sciences. Leading Prolocity’s HLS...

Matt Farano

Matt Farano

As Prolocity’s first hire in 2010, Matt has held numerous roles across the company. Over the years, he continued to narrow his focus on sales and sales leadership, and he’s been dedicated to growing the business ever since.

Expertise
Matt’s leadership skills and aptitude for business make him the ideal fit to lead Prolocity’s Business Development Team. He possesses a strong work ethic, excellent organizational skills, and strong attention to detail. Matt is both Salesforce Admin and Sales Cloud certified, and he plans to add Non-Profit Cloud and Health Cloud accreditations in the near future.

Passions
With deep expertise in the commercial and non-profit industries, he is passionate about leveraging Salesforce’s enterprise-class platform to solve today’s most challenging business problems.

Fun Fact
Matt is a golf enthusiast — You can find him on the golf course as much as his heart desires (that is if his wife allows)!

Matt Farano

As Prolocity’s first hire in 2010, Matt has held numerous roles across the company. Over...

Matt Free

Matt loves designing simple solutions to complex problems. Coming from the nonprofit world, he knows what it’s like being stretched thin by wide-ranging responsibilities and aims to help alleviate the pressure of wearing many hats.

Expertise
He is a certified Salesforce Administrator and Nonprofit Cloud Consultant, who has implemented CRM, program management, and development and fundraising solutions for nonprofits around the country. Whether you’re rolling out a customer-facing application, automating donor engagement processes, or centralizing your siloed customer data, Matt can help you get there.

Passions
Matt prioritizes user experience as the driver of adoption of new technology. He is keen to absorb sophisticated business processes and translate them into discrete action in Salesforce.

Fun Fact
He goes to Gen Con (the country’s largest board game convention!) every year and is definitely a board game geek. He likes to think the strategy that goes into winning at games helps make him better at his job.

Matt Free

Matt loves designing simple solutions to complex problems. Coming from the nonprofit world, he knows...

Michele McGeoy

Michele is 10X Certified with 15+ years of experience in Salesforce. She has built companies from the ground up and founded several nonprofits. As a social entrepreneur, she has worn many hats and is focused on helping organizations realize their missions.

Expertise
With a degree in Computer Science and strong leadership experience, Michele excels in being a bridge between the technical side and the functional ensuring that organizations get their deepest needs met.

Passions
Michele is very passionate about Team building. Having played soccer and basketball in college, she can think of no better thing than being on a well-oiled team that is committed to excellence, makes mistakes, and learns from them.

Fun Fact
Michele jumped out of an airplane in her earlier days and now gets her excitement fix from playing pickleball. And she definitely prefers sweet pickles over sour.

Michele McGeoy

Michele is 10X Certified with 15+ years of experience in Salesforce. She has built companies...

Nick Lyndon

After 15 years in the nonprofit industry, in roles such as Director of Advancement and Chief Operating Officer, Nick transitioned to consulting to share his expertise and help other nonprofits leverage Salesforce to increase their impact.

Expertise
With 8 Salesforce certifications, Nick has a deep understanding of how to leverage Salesforce to maximize the effectiveness and efficiency of business practices such as operations, development, and marketing.

Passions
Nick loves to help both nonprofits and for-profit organizations use Salesforce to make an impact for good in this world, spreading hope, help, and opportunity.

Fun Fact
He is an avid traveler (48 states and 4 continents down…a few more to go), pickup soccer pro, and music enthusiast. Although his short stint in a band was abandoned, he currently leads the Lyndon Boys band with his two pre-school sons.

Nick Lyndon

After 15 years in the nonprofit industry, in roles such as Director of Advancement and...

Nico Caracciolo

Nico Caracciolo

Nico has worked in the world of Salesforce for 4+ years and is 3x certified. Starting as an “accidental” Salesforce admin at a startup, he moved into consulting with Salesforce.

Expertise
Nico is a certified Salesforce Administrator, Sales Cloud, and Service Cloud Consultant and intends on adding the Non-Profit Cloud certification in the near future. He has the experience of working on a combination of large and small Salesforce implementation projects and brings the perspective of working on both sides of Salesforce.

Passions
Nico is passionate about working with clients to help them gain a full 360-degree view of their customers by creating effective solutions inside Salesforce.

Fun Fact
The most important and first meal of the day is Nico’s favorite. A self-proclaimed “Breakfast Food Lover,”  Nico previously worked on a breakfast food truck while in college.

Nico Caracciolo

Nico has worked in the world of Salesforce for 4+ years and is 3x certified....

Phil Shay

Phil has an extensive history in navigating significant high-level relationships, yielding lasting successful partnerships across various industries. He is inspired by people who bring creative, connected, and forward-focused energy to their lives and desire to lift those around them.

Expertise
Phil is an expert in making people feel seen and valued. He leans into opportunities, always driven by finding the best solutions that inspire effective action.

Passions
Phil is passionate about people and discovering how technology advances human connection and ultimately, a better world. He loves his family and is driven to make the most of every adventure.

Fun Fact
Phil is based in Nashville, TN, and has toured North America working for many internationally acclaimed, Grammy-award winning artists.

Phil Shay

Phil has an extensive history in navigating significant high-level relationships, yielding lasting successful partnerships across various...

Russ Robinson

Russ Robinson

Russ is a strategic senior project management professional with more than 20 years of healthcare and IT experience. Russ provides confident leadership, critical thinking, and strong project management skills which are instrumental in the implementation of systems and initiatives that promote greater organizational efficiency and improve outcomes.

Expertise
Russ has extensive experience leading implementations for a variety of client sizes ranging from large academic medical centers, remote tribal critical access hospitals, and small provider practices. Russ has a proven history of delivering projects on time and within budget including projects with budgets ranging from $10K to an excess of $20M.

Passions
Russ has a passion for leveraging technology to improve lives for the better.

Fun Fact
Russ is a firefighter! “Nothing beats crawling down a smoky hallway trying to help someone.”

Russ Robinson

Russ is a strategic senior project management professional with more than 20 years of healthcare...

Ryan Rucker

Ryan has over 14 years of experience working in technology across a variety of roles. At Prolocity, he leads Salesforce implementation and optimization projects with organizations around the globe.

Expertise
As a certified Project Management Professional (PMP), he has an excellent track record of leading technical and non-technical teams toward successful project goals and outcomes. Ryan has experience leading agile development teams and the skill to use multiple methodologies to achieve success.

Passions
Ryan enjoys using technology to make work/life more efficient and enjoyable. He embraces change and loves implementing new solutions.

Fun Fact
He enjoys the culinary arts and spends time cooking as a way to relax. He also enjoys brewing beer at home and traveling as much as possible!

Ryan Rucker

Ryan has over 14 years of experience working in technology across a variety of roles....

Santosh Chakrapani

With over 21 years of intense IT design, development, and integration, Santosh brings tremendous value to the Prolocity team as a Senior Salesforce Technical Architect.

Expertise
His experience in Java, Oracle, Amazon Cloud, and Salesforce technologies elevate him as a highly-desired resource in the technology field. Santosh holds 19 Salesforce Certifications, including Application Architect, Integration Architecture and Designer, Data Architecture and Management Designer, and Platform App Builder.

Passions
Santosh is passionate about achieving customer success by consistently delivering cost-effective, innovative solutions with 100% transparency and integrity.

Fun Fact
In his free time, Santosh can be found preparing for certifications or taking certification exams (no really!). His real love, apart from technology, is cooking Italian — his mouthwatering dishes have been even requested at client kickoff meetings!

Santosh Chakrapani

With over 21 years of intense IT design, development, and integration, Santosh brings tremendous value...

Sarah Palazzolo

Sarah is an Account Executive with 18+ years of working experience in the information technology and services industry specializing in nonprofit organizations.

Expertise
Understanding the ins and outs of all things technology for nonprofits is rooted in a passion for Sarah. She brings a wealth of knowledge in Customer Relationship Management (CRM), Fundraising, Account Management, and Software as a Service (SaaS).  She received her Bachelor of Science focused in Business Management from Quincy University.

Passions
Sarah currently lives in the Chicago area with her husband, daughter, and two dogs and is a lifelong Cubs fan. You can catch her volunteering with local dog rescues, participating in special events like The Komen Race for the Cure, and helping nonprofits find the right path with Salesforce. 

Fun Fact
Growing up surrounded by the energy and life of the Chicago Cubs, she shares a goal alongside her family to visit all Major League baseball parks in the nation! However, nothing can compete with Wrigley Filed of course.

Sarah Palazzolo

Sarah is an Account Executive with 18+ years of working experience in the information technology...

Sharon Davis

Sharon has over 25 years of accounting and HR experience. As Prolocity’s Business Manager, she leads the financial efforts as well as the HR side of the company.

Expertise
She has developed and implemented countless training programs, onboarding orientations, and wellness programs for companies across various industries.

Passions
Sharon is passionate about developing programs that are beneficial to both employee and employer. Her ability to make people feel at ease assists both with clients and employees.

Fun Fact
She loves to watch her grandchildren and dance — there is no one better to dance with than a toddler, absolutely no judgment!

Sharon Davis

Sharon has over 25 years of accounting and HR experience. As Prolocity’s Business Manager, she...

Sheryl Shepherd

Sheryl brings over a decade of experience working in the Salesforce ecosystem.  She has a passion for nonprofits and enjoys helping them leverage technology to achieve their mission.

Expertise
She holds 6 Salesforce Certifications including Administrator, Advanced Administrator, Sales Cloud, Service Cloud,  Nonprofit Cloud Consultant and Platform App Builder as well as a wealth of business analysis and project management experience.

Passions
Sheryl loves working with her customers to unleash the full power of Salesforce to solve their business challenges.  She is passionate about problem-solving, efficiency, and process improvement.

Fun Fact
Outside of work, Sheryl enjoys spending time with her husband, three teenagers, and puppy.  You will likely find her at some sort of sporting event (football, soccer, wrestling, swim, cross country, or track).  When her kids aren’t running her ragged, she enjoys cooking and kayaking!

Sheryl Shepherd

Sheryl brings over a decade of experience working in the Salesforce ecosystem.  She has a...

Tara Cobb

Tara brings over seven years of experience across both nonprofit and private sectors, where she has served as a Nonprofit fundraiser, Salesforce Administrator, and Consultant. She is a creative problem-solver and passionate about designing solutions that drive value for customers.

Expertise
Tara has supported 100s of customers throughout their Salesforce journey and is skilled in Sales Cloud, Service Cloud, Experience Cloud, Nonprofit Success Pack, and Pardot. She is 6x certified and most recently worked as a Success Specialist at Salesforce, where she advised on process automation and org health.

Passions
Tara is passionate about customer success and enjoys working closely with businesses to understand their challenges and motivations. No matter how daunting a task might be, she loves taking on new challenges and collaborating with the team to deliver smart solutions.

Fun Fact
Tara lives in Indianapolis with her partner and toy fox terrier, Yoshimoto. She loves yoga, biking, paddleboarding, and hanging out with her “little sis” through Big Brothers Big Sisters of Central Indiana

Tara Cobb

Tara brings over seven years of experience across both nonprofit and private sectors, where she...

Terry Henretty

Terry has been working with Salesforce for over 15 years including over 5 years of experience as a Salesforce admin. Joining Prolocitying as a Consultant, Terry will be helping to design and implement solutions for clients that meet their business objectives and further their mission.

Expertise
As a Salesforce admin, Terry has helped companies by automating business processes to improve efficiencies and leverage best practices to get the most out of the platform while minimizing technical debt. Having worked in sales, he has a deep understanding of sales processes and operations. For the last 4 years, Terry has been working for a nonprofit where we implemented a marketing automation solution (Pardot) and launched several new online giving initiatives; these efforts lead to a significant increase in both revenue and constituent engagement.

Passions
Terry meets a problem with excitement, especially when he hears that something “can’t be done.” Terry has a simple mantra,  “I believe that where there’s a will there’s a way, and I love the feeling of finding an elusive solution to a challenging problem.”

Fun Fact
Terry has been working towards being a self-taught harmonica player! You can also find him in the great outdoors, fishing. (Though at times it feels like he’s only baiting hooks and standing patiently next to a body of water while fish ignore him.)

Terry Henretty

Terry has been working with Salesforce for over 15 years including over 5 years of...

Tobin Gardner

Leading Prolocity’s delivery practice, Tobin brings over 20 years of experience driving transformative strategic and technology solutions for clients across the globe.

Expertise
A certified Project Management Professional, ScrumMaster and Solution Consultant, Tobin brings a wealth of experience in project management, business analysis, financial modeling, business process design, business intelligence, and management consulting. Tobin is committed to guiding clients to the best possible outcome on their journey to digital transformation.

Passions
In addition to his work in the for-profit sector, Tobin is passionate about leveraging Salesforce to help nonprofits achieve their mission and developing social enterprises.

Fun Fact
Tobin and his wife recently welcomed their second son into the world!

Tobin Gardner

Leading Prolocity’s delivery practice, Tobin brings over 20 years of experience driving transformative strategic and...

Torre Stark

Torre has worked for over 12 years as part of the advertising and design community. Leading Prolocity’s marketing efforts, she is a creative innovator passionate about delivering solutions that make a difference. 

Expertise
She has helped develop transformative marketing strategies and campaigns for billion-dollar brands across the globe – including P&G, Kellogg’s, Conagra, Perrigo, Smucker’s, and Yum! Brands. Her specialties include branding, product development, digital campaigns, communications strategy, and content strategy.

Passions
Torre has a knack for creatively solving business challenges. She is passionate about developing breakthrough integrated marketing campaigns that connect with clients and customers on an emotional level and drive business results.

Fun Fact
She used to be cool — Torre recently traded in happy hours for bedtime stories and travel adventures for strolls through the ‘burbs with her husband, dog, and three kids under three. (no – they’re not twins; and yes, she is crazy).

Torre Stark

Torre has worked for over 12 years as part of the advertising and design community....

Tyler Macdonald

Tyler MacDonald

Tyler has been working in the Salesforce ecosystem for just over two years and is 3x certified. He started out in an Admin role for a higher Ed nonprofit, before transitioning to the consulting world. He is passionate about developing simplified solutions for complex problems.

Expertise
Tyler is a certified Salesforce Administrator and Sales Cloud Consultant with a strong interest in process automation. Prior to his career in the Salesforce world, he has worked in a variety of fields and understands many common pain points experienced by the end-user. He has worked on both large and small projects for clients in many industries.

Passions
Tyler is passionate about building meaningful solutions that are immediately impactful for the end-user.

Fun Fact
One of Tyler’s first professional jobs was building and installing traditional Pipe Organs for churches and universities around the country. Many of these organs were two stories tall and would take nearly a year to build!

Tyler MacDonald

Tyler has been working in the Salesforce ecosystem for just over two years and is...

Usama Haris

Usama has worked for 6+ years as an IT and Salesforce Professional. Experienced with several Salesforce Clouds, Usama specializes in the Health and Life Sciences Cloud at Prolocity. A certified Salesforce professional, Usama has lead multiple Salesforce projects for various industries and across multiple technology stacks.

Expertise
Usama’s expertise is focused on end-to-end Salesforce Implementation lifecycles. Leading projects through all phases as an active participant. An automation enthusiast that leverages Salesforces’ multiple automation tools to add value, increase efficiency, and reduce redundancy in an organization’s business processes.

Passions
Usama believes in technology that brings value to an organization, its people, and its bottom line. He is passionate about developing cutting-edge Salesforce solutions that drive businesses in exceeding their goals and staying ahead of the competition.

Fun Fact
As annoying it may be for those around him, Usama prides himself on being an early riser. It doesn’t matter how late bedtime is. Usama is up before 8 am and ready to start his day (including Sundays). As an avid hiker and runner, this is extremely advantageous.

Usama Haris

Usama has worked for 6+ years as an IT and Salesforce Professional. Experienced with several...








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