As cloud computing consultants, Prolocity is always looking for ways to enhance customer experience. One of the ways Prolocity accomplishes this is through the use of apps. Over the next several weeks, we will be highlighting apps Prolocity either uses internally or has implemented for actual customers.
The first app being featured is Prolocity’s most coveted and personally adopted app suite, Google Apps for Work. This week we will specifically focus on how Google Apps for Work has streamlined communication for businesses. Google Apps for Work increases communication efficiency with the use of Gmail, Google Hangouts, and Google Calendar.
There is a reason Gmail tops the list of communication efficiency tools, it is highly customizable and accessible anywhere. Almost every business uses email, but not all businesses use email through cloud technology. The main difference is that standard email limits the mobility of employees. Beyond accessibility, Gmail has become a top cloud trend for its high marks in ease-of-use and customizable abilities. Standard features available with Gmail are: undo send, multiple email addresses, and faster loading when needed (switches to basic version). These features provide ease-of-use by allowing for review of an email you weren’t ready to send, the ability to track who is giving out your email, and accessibility with any internet connection.
Gmail is also user friendly in its ability to customize. Like other platforms, Gmail allows you to add filters to incoming mail to help stay organized. Gmail can be customized as little or as much as needed to provide users with a an email experience similar to what they are used to through Gmail Labs. Gmail Labs provide additional features or add-ons to customize the look and feel. This allows for easier user adoption from other email platforms to Gmail. Additional features available through Gmail are: preview pane, canned responses, calendar gadget, and right side chat.
The second efficiency tool provided through the Google for Work Apps communication set is Google Hangouts. Google Hangouts allows employees to take teleconferences virtual. Users can connect face-to-face for a more personal meeting with Google Hangouts. Each Google Hangouts video call allows up to 15 participants to chat with no time limit. Like Gmail, Hangouts is accessible anywhere. Each Hangouts connection is secure and allows external participants to join who don’t have a Google Apps for Work account. Additional features available through Google Hangouts include: call capability from your computer to a phone, screen sharing, and integration into Google Calendar.
Last but certainly not least in the lineup of communication apps provided by Google Apps for Work is Google Calendar. Like Gmail, Google Calendar is also ranked high in its ability to customize and its accessibility. Google Calendar can be customized to include color coding, toggle calendar visibility, and create appointment slots. With the ability to launch through your Gmail account, Google Calendar is available everywhere. With the ability to put a specific location for meetings, Google Calendar can keep you up-to-date on where you should be even while on-the-go. Google Calendar is accessible with mobile devices and integrates to Maps. This feature provides directions to your next meeting location with a one-click launch directly from the Calendar Event. Additional features available through Google Calendar include: the ability to set working hours, add time zones, add notifications and search past/future events.
Prolocity’s cloud consultants deliver strategy, design, implementation, training, and optimization services to ensure that businesses are getting the most out of the technology. Prolocity’s solutions leverage the world’s #1 cloud platform, Salesforce, to deliver best-in-class solutions and accelerate success! Prolocity Cloud Solutions serves the Northern Kentucky/Greater Cincinnati area locally and also provides Salesforce implementation and Salesforce training services nationally through the use of cloud technology.
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