Looking for strategic Salesforce Managed Services? At Prolocity, we are committed to guiding and empowering our clients throughout their Salesforce journey. We know that every client is unique with specific objectives and challenges, and we seek to meet each client where their need is. By being thoughtful and strategic about how to best leverage the technology, we help our clients achieve the maximum return on their Salesforce investment.
After working with hundreds of clients for over a decade, we understand that organizations often lack access to the right level of support and specialized skills needed to ensure this long-term success with Salesforce. Understanding how to leverage the power of your Salesforce environment is just as important as the technology itself -- and that’s why we created PROserve, our managed services offering. Complementary to Salesforce Premier Support, PROserve offers a proactive consultative approach to deliver on our goal to help every client achieve digital transformation. With PROserve, you get access to Prolocity’s expert team of Salesforce consultants, developers, and architects, with 170+ certifications. Our team of committed, passionate people is here to help you evolve your Salesforce instance to gain a competitive advantage!
HOW PROSERVE WORKS
We work with you to identify the right level of services needed to best drive progress forward and accomplish your goals.
We tailor a solution within our three PROserve offerings (Essential, Partner, Admin 360) to support your needs and long-term vision.
We strategically oversee your instance, implement enhancements, review progress, and guide you on your digital transformation journey.
Our Proserve Support Services
As your organization grows, your Salesforce should support new processes, facilitating growth. In a Partner plan, we walk with you proactively and consistently, ensuring Salesforce enhancements strategically support your company's growth. We will meet with you regularly to prioritize your long-term goals and assist with everyday changes. With PROserve Partner, you’ll have access to:
- Dedicated Support Team
- Proactive Growth Guidance
- Regular Proactive Check-ins
- Strategic Assessment and Roadmapping
- Client Success Manager
Move Salesforce forward at your pace with expert support you can trust. PROserve Essential is perfect for the occasional Salesforce fix or escalated issue. We can provide training or expertise outside of your team's abilities through our support ticket system or discuss any challenges you may be experiencing with your instance. With PROserve Essential, you’ll have access to:
- Client Success Manager
- Support Ticket Requests
- Process Reviews Available
- Administrative Services Available
Interested in learning more about PROserve Strategic Support?
"Prolocity is excellent at working with the customer and understanding their need. The team takes the time to evaluate a situation, then recommend best practices for the long term. They are very responsive to needs and able to pivot as things come up!”