PROServe Support Services

At Prolocity, we are committed to guiding and empowering our clients throughout their Salesforce journey. We know that every client is unique with specific objectives and challenges, and we seek to meet each client where their need is. By being thoughtful and strategic about how to best leverage the technology, we help our clients achieve the maximum return on their Salesforce investment.

After working with hundreds of clients for over a decade, we understand that organizations often lack access to the right level of support and specialized skills needed to ensure this long-term success with Salesforce. Understanding how to leverage the power of your Salesforce environment is just as important as the technology itself -- and that’s why we created PROserve. Complementary to Salesforce Premier Support, PROserve offers a proactive consultative approach to deliver on our goal to help every client achieve digital transformation. With PROserve, you get access to Prolocity’s expert team of Salesforce consultants, developers, and architects, with 130+ certifications. Our team of committed, passionate people is here to help you evolve your Salesforce instance to gain a competitive advantage!

HOW PROSERVE WORKS


We work with you to identify the right level of services needed to best drive progress forward and accomplish your goals.


We tailor a scope within our three PROserve offerings (Essential, Partner, Admin 360) to support your needs and cast long-term vision.


We strategically oversee your instance, implement enhancements, review progress, and guide you on your digital transformation journey.

Our Proserve Support Services

ESSENTIAL

Move Salesforce forward at your pace with expert support you can trust. PROserve Essential gives you access to ongoing support and periodic proactive check-ins to touch base, understand future initiatives, and discuss any challenges you may be experiencing with your instance. With PROserve Essential, you’ll have access to:

- Client Success Manager
- Support Ticket Requests
- Process Reviews Available
- Administrative Services Available
- Semi-Annual Check-ins

PARTNER

We partner with you to proactively help you administer and grow Salesforce. We’re with you consistently, leading you through the best path forward to achieve key objectives and initiatives.
With PROserve Partner, you’ll have access to:

- Client Success Manager
- Support Ticket Requests
- Process Reviews Available
- Administrative Services Available
- Dedicated Engagement Manager & System Admin
- Proactive Growth Guidance
- Agile-influenced Internal Project Management
- Regular Custom Check-ins

ADMIN 360

Prolocity comes alongside you to own the administration of your Salesforce instance, with an admin team utilizing industry best practices to take care of all areas of support and configuration. With PROserve Admin 360, you’ll have access to:

- Client Success Manager
- Support Ticket Requests
- Process Reviews Available
- Administrative Services Available
- Dedicated Engagement Manager & System Admin
- Proactive Growth Guidance
- Agile-influenced Internal Project Management
- Comprehensive Administrative Services
- Weekly Check-ins

Interested in learning more about PROserve Support Services?

WHAT DO PROSERVE CLIENTS SAY?
Best Upon Request

"The PROserve team is receptive, very organized, with prompt service and availability. 5 out of 5!”

-Frank, PROserve Client