Services

WE EMPOWER YOU TO PERFORM SMARTER AND FASTER

We approach every relationship with a focus on long-term success. Our commitment begins with our very first interaction, and we are dedicated to guiding you to the best possible outcome. We are committed to helping you define your goals and then surpass them. We aspire to deliver transformational outcomes for every client in every engagement.

Consulting

We provide cloud consulting services by partnering with our clients to deeply understand their business and provide recommendations to solutions that will guide their business to the next level.

Implementation

As experts in Salesforce implementation, we build and execute powerful business tools that are easy to use, effortless to maintain, and accessible anytime, anywhere.

Custom Integrations

There is no integration too complex for our team -- whatever the need, we are here to find the right solution to connect any system.

Custom Development

Our elite development team can create and enhance functionality like you never thought possible. We accept any challenge as an invitation to move your business forward.

Managed/Support Services

Maintaining your investment in your Salesforce environment is just as important as the technology itself -- and that’s why we created PROserve.

Administration and End User Training

We introduce Salesforce to the end user population, communicate expected use and benefits, and ensure your team is set up for success.

We understand that organizations often lack access to a highly-skilled system administrator for a number of reasons. We also know that maintaining your Salesforce environment is just as important as the technology itself -- and that’s why we created PROserve. Complementary to Salesforce Premier Support, PROserve offers continued administration services to ensure you are well supported throughout your Salesforce journey. Our team of committed, passionate people is here to help you optimize and evolve your Salesforce instance to achieve transformational outcomes!

All PROserve offerings provide you with a committed client success manager and system administrator, along with access to the combined expertise of the entire Prolocity team, from developers to solution architects. Ongoing administrative offerings can include but are not limited to: Data Management, Change Management, Ongoing Training, User Management, Security Management, Data Visualization and Reporting, Adoption Management and Integration Management.

Basic

PROserve Basic provides standard improvements, limited support resolution, and quarterly status updates. Perfect for clients needing light administration.

- Initial Assessment
- Proactive Management
- Assigned Client Success + Admin Lead
- 10-15 Request Hours/Month
- Quarterly Check-ins

Plus

PROserve Plus offers consistent improvements, regular support resolution, and monthly status
updates. Plus is ideal for clients requiring moderate administration.

- Initial Assessment
- Proactive Management
- Assigned Client Success + Admin Lead
- 15-30 Request Hours/Month
- Emergency Requests
- Monthly Check-ins

Premium

PROserve Premium provides proactive improvements, constant support resolution, and check-ins twice a month. Premium is perfect for clients needing dedicated administration.

- Initial Assessment
- Proactive Management
- Assigned Client Success + Admin Lead
- 30-45 Request Hours/Month
- Emergency Requests
- Semi-Monthly Check-ins

For more information about our PROserve Administration Services, download the PDF.

WHAT DO PROSERVE CLIENTS SAY?

"The PROserve team is receptive, very organized, with prompt service and availability. 5 out of 5!”

-Frank, PROserve Client

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